Privacy Policy

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Last updated: 1 January 2026

OyoTV ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our Service at https://oyotv.co.uk.

1. Information We Collect

1.1 Information you provide directly

  • Account information: Name, email address, phone number
  • Payment information: Billing details processed via our secure payment provider. We do not store full card numbers.
  • Support communications: Messages and information you send to [email protected]

1.2 Information collected automatically

  • Usage data: Pages visited, features used, session duration, subscription status
  • Device information: Device type, operating system, IBO Player app version
  • IP address: Used for region detection, fraud prevention and service delivery
  • Cookies and tracking: Session cookies for authentication; analytics cookies for service improvement (see Section 6)

1.3 Information we do not collect

We do not collect sensitive personal data such as government ID numbers, biometric data or financial account details beyond payment processing.

2. How We Use Your Information

  • Deliver the Service: Activate and manage your subscription, authenticate your device and stream content.
  • Process payments: Complete transactions and send receipts.
  • Provide customer support: Respond to inquiries, troubleshoot issues and resolve disputes.
  • Improve the Service: Analyse usage patterns to enhance performance and content offerings.
  • Send service communications: Account confirmations, renewal reminders and important updates. We do not send unsolicited marketing emails.
  • Prevent fraud and abuse: Detect and block unauthorised account sharing or misuse.
  • Comply with legal obligations: Respond to lawful requests from UK authorities.

We do not sell, rent or trade your personal data to third parties for marketing purposes.

3. Legal Basis for Processing (UK GDPR)

  • Contract performance: Processing necessary to deliver your subscription.
  • Legitimate interests: Fraud prevention, service security and analytics.
  • Legal obligation: Compliance with applicable UK law.
  • Consent: Where we explicitly ask for your consent (e.g. optional communications).

4. Data Sharing

We share your data only with:

  • Payment processors: To complete transactions securely.
  • Infrastructure providers: Hosting and CDN providers under data-processing agreements.
  • Legal authorities: When required by UK law, court order or to protect the rights and safety of OyoTV and its users.

5. Data Retention

  • Account data — duration of subscription + 90 days after cancellation
  • Payment records — 7 years (UK tax compliance)
  • Support tickets — 2 years from resolution
  • Usage / log data — 90 days rolling

6. Cookies

  • Essential cookies: Required for login sessions and Service functionality. Cannot be disabled.
  • Analytics cookies: Used to understand how UK visitors interact with the site. You may opt out via browser settings.

We do not use advertising or third-party tracking cookies.

7. Your Rights Under UK GDPR

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Delete your data ("right to be forgotten"), subject to legal retention requirements
  • Restrict or object to certain processing activities
  • Data portability: Receive your data in a structured, machine-readable format
  • Withdraw consent at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Data Security

  • TLS / SSL encryption for all data in transit
  • Encrypted storage for sensitive account information
  • Access controls limiting who can view personal data
  • Regular security reviews

9. Children's Privacy

The Service is not directed at children under 13. We do not knowingly collect personal data from minors.

10. International Transfers

Your data is processed and stored in secure UK and EU data centres. Where transfers outside the UK are necessary, we ensure appropriate safeguards (e.g. ICO-approved standard contractual clauses).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://oyotv.co.uk/privacy.html.

12. Contact

  • Email: [email protected]
  • Website: https://oyotv.co.uk
  • Address: 24 Holborn Viaduct, Suite 4, London EC1A 2BN, United Kingdom