Frequently Asked Questions

We process every OyoTV order manually to guarantee secure activation. Most orders are delivered instantly, but we ask UK customers to allow a small grace period in case the email lands in spam. Login credentials are emailed automatically once payment is confirmed.

You don't need to be tech-savvy. We send a complete step-by-step installation guide with every order. Most subscribers go from purchase to first stream in ten to fifteen minutes. If you run into trouble, our UK support team will guide you over WhatsApp.

Delivery is usually instant. In rare cases (high traffic, payment verification holds, etc.) we ask UK customers to allow up to five hours. If your email doesn't arrive within thirty minutes, check spam — and then message us on WhatsApp so we can re-send.

Yes. If a particular British film or series isn't already in our 40K+ on-demand catalogue, message our support team or use the contact form. If the title is available, we'll add it to the OyoTV library within a few days.

Our channel list is updated weekly. To request the latest version, contact the OyoTV support team on live chat or via the contact form and we'll send the current UK lineup directly to your inbox.

A stable broadband connection (15 Mbps for HD, 25 Mbps for 4K), one supported device — Firestick, Android TV box, Smart TV, MAG box, iPhone, iPad, Apple TV — and the IBO Player app. Everything ships pre-configured. You sign in once, then start watching.

No — each OyoTV subscription is designed for one concurrent stream. Trying to use the same login on two devices at once will trigger automatic protection and may temporarily lock your account. Need to watch on a second TV at the same time? Add a separate subscription.

Yes. OyoTV streams in Full HD as standard, with selected premium channels available in native 4K UHD. We operate UK and EU edge servers to keep latency low and picture stable, even during high-traffic live sport.

Message us on WhatsApp or use the contact form for an instant quote. We offer second-device add-ons starting from £10 on selected plans.

We officially support Amazon Firestick, Android TV boxes, Android phones, Smart TVs (Samsung Tizen and LG webOS), MAG set-top boxes, iPhone, iPad, Apple TV, Windows PC and Mac via the IBO Player application.

SD content uses roughly 1.5 Mbps. HD streams need about 5 Mbps. 4K UHD content can use 20-25 Mbps. We adapt to your connection automatically to minimise buffering, but a stable wired link will always give the best results.

IPTV — Internet Protocol Television — delivers television content over the open internet rather than via traditional satellite or cable. Because it streams on demand, IPTV offers far more channels, on-demand films, and PPV events than any single legacy provider. OyoTV is a managed UK IPTV service.

First, check your router is plugged in firmly and restart it. Test your connection at a UK speed-test site. If your speeds are fine but buffering persists, your ISP may be throttling IPTV traffic — using a VPN normally resolves this. Our support team can help diagnose remotely.

If your Samsung Tizen or LG webOS TV is receiving multicast streams, the HTTP-to-UDP option must be enabled both in IBO Player's settings and on your home router. Our support team can walk you through it in a few minutes.

Absolutely. An inexpensive Android TV box transforms any HDMI-capable TV into a fully-fledged Smart TV. You can install IBO Player from the Play Store, use Skype, Firefox, Gmail, and more — all from one device.

Yes. Many Android boxes and Firesticks pair with free remote apps available in the App Store and Play Store, turning your phone into a touchpad remote for IBO Player.

Start by restarting your router and modem. Then test your speed via a reliable UK speed-test. If everything looks healthy on your side, your ISP may be throttling IPTV traffic — switching to a VPN or contacting our support team will normally resolve this.

Yes. If our support team cannot resolve a service issue you're experiencing, we refund the full subscription amount within seven days. See our refund policy for full terms.